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Noticeboard

The local NHS have arranged for all staff

to attend training on :-

Thursday 14th February 2019

 

 

Patients who require medical advice after this time

should telephone 111 or if the problem is life threatening telephone 999

 

 

PRESCRIPTIONS DUE FOR COLLECTION ON 20 SEPTEMBER WILL NEED TO BE COLLECTED BEFORE 12.00 NOON

 

 

The surgery will re-open at 08.00 on Friday 15th February 2019

 

        We apologise for any inconvenience that this may cause.

 

 

Telephone Prescription Requests

No Longer Accepted

 

In the interests of patient safety and better telephone access to the surgery for appointments, from 1 May 2018, the Practice can no longer accept prescription requests by phone. The partners have decided the risk of errors are too great and the time often taken to deal with these requests causes too long a delay for patients trying to book an appointment.

 

Alternative methods to request repeat prescriptions are:-

 

  • Request repeat prescriptions online, via the Practice website – please register for online access via Reception.
  • Request repeat prescriptions by post / in person – use the right-hand side of your printed prescription, ticking the medication you require. Post it to the practice or drop it in at reception (include a stamped addressed envelope and we’ll post it out to you).
  • Get your nominated Pharmacy to request and collect your prescription for you – speak to your preferred pharmacist for information on the scheme.

 

 

Please note: Prescriptions are ready for collection from the surgery in 72 hours (3 working days).

 

 

 

 

 

 

 

 

 

 

 

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When We Are Closedclosed

 

What to do when the GP practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain.

 

Out-of-hours services are provided when the surgery is closed:

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a Clinician between 6.30pm and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111.

During normal hour patients should continue to contact the Practice on 01642 812266 to make an appointment

 

 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website