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Noticeboard

The local NHS have arranged for all staff

to attend training on :-

Thursday 14th February 2019

 

 

Patients who require medical advice after this time

should telephone 111 or if the problem is life threatening telephone 999

 

 

PRESCRIPTIONS DUE FOR COLLECTION ON 20 SEPTEMBER WILL NEED TO BE COLLECTED BEFORE 12.00 NOON

 

 

The surgery will re-open at 08.00 on Friday 15th February 2019

 

        We apologise for any inconvenience that this may cause.

 

 

Telephone Prescription Requests

No Longer Accepted

 

In the interests of patient safety and better telephone access to the surgery for appointments, from 1 May 2018, the Practice can no longer accept prescription requests by phone. The partners have decided the risk of errors are too great and the time often taken to deal with these requests causes too long a delay for patients trying to book an appointment.

 

Alternative methods to request repeat prescriptions are:-

 

  • Request repeat prescriptions online, via the Practice website – please register for online access via Reception.
  • Request repeat prescriptions by post / in person – use the right-hand side of your printed prescription, ticking the medication you require. Post it to the practice or drop it in at reception (include a stamped addressed envelope and we’ll post it out to you).
  • Get your nominated Pharmacy to request and collect your prescription for you – speak to your preferred pharmacist for information on the scheme.

 

 

Please note: Prescriptions are ready for collection from the surgery in 72 hours (3 working days).

 

 

 

 

 

 

 

 

 

 

 

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Appointmentsappointment_1

Consultations with a doctor or nurse are available by appointment only, please telephone 01642 812266.

We do also offer some appointments outside usual working hours for patients who find it difficult to attend during normal hours. Please ask for details at reception.

Every effort is made to ensure that patients are seen at their appointment time and where possible with their preferred doctor or nurse. If you need to be seen the same day you will be offered an appointment with the duty doctor.

Please note that the practice is involved in teaching medical students, student nurses and administrative trainees and all individuals are bound by our code of confidentiality. You are not obliged to have students present during your consultation so please do advise us of your wishes.

Telephone Advice

The doctors are happy to give advice over the telephone for things such as medication, lab results or reports. Please leave your contact details with the receptionist and make sure that you will be available for a return call. You will also need to provide a brief explanation in order that the doctor can prioritise calls. Please do not use this service to request a home visit or an appointment.

Cancellations

If you need to cancel your appointment for any reason please inform us as soon as possible in order that the slot can be given to someone else.

 

 


 
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